Our client is looking for a Smart Energy Expert.

The Smart Energy Expert plays a pivotal role in differentiating the Client from its competitors by delivering first class customer service.

The Smart Energy Expert will ensure that the needs and expectations of the customer are met or exceeded first time every time, and that they receive a positive experience.

With a clear focus on customer satisfaction and the commercial aims of the business, the candidate will be required to provide effective energy solutions to the customer through installing and maintaining gas and electric meters and relevant communication devices in both domestic and commercial premises, providing energy efficiency advice and selling products and services that meet the needs of the customer.

The Smart Energy Expert will have the following responsibilities:

• With minimum supervision, carries out meter installations, maintenance/repairs, and upgrades and associated metering work, including relevant communication devices, complying with relevant legislation and industry codes of practice.
• Emergency call outs for meter failures/faults, meter position alterations, accuracy tests, and the reconnection / disconnection / energisation / de-energisation of energy meters.
• Positively engages customers on the features and benefits of their new meter, ensuring its functionality is understood. Ensures expectations have been met and the customer is fully satisfied with the work prior to departure.
• Provides relevant energy efficiency advice to the customer. Is fully aware of the environmental impact of energy consumption on the environment and is able to articulate to the customer the impact and benefits of increasing energy efficiency and reducing energy consumption.
• Engages with the customer to identify and sell the products and services that benefit the customer and meet business requirements.
• Differentiates our business through the delivery of exceptional customer service by listening and responding to customer needs and concerns and taking ownership of the situation.
• Ensures the highest safety and quality standards are met and that personal and customer safety is maintained at all times. Pays attention to detail, striving for accuracy and ensuring mistakes are corrected quickly and effectively
• Using available technologies views, retrieves and updates customer records to support the completion of daily work and output targets and actively ensures that all data collected is accurate
• Replenishes and manages stock and other tools and equipment, ensuring availability to meet customer’s needs.
• Manages waste in a responsible and timely manner in accordance with relevant legislation and procedures.
• Cascades feedback received from customers to enable the business to review/amend its processes in order to meet customer demands/expectations.
• Supports new and/or less experienced members of the team and provides constructive feedback in order to support their learning and development.
• Deals positively with customer complaints, quickly resolving these in the most cost effective way whilst also ensuring that high levels of customer satisfaction are maintained.
• Refreshes knowledge and skill-set by attending technical and procedural updates, adopting and applying new skills and working practices to enhance safety, customer satisfaction and efficiency.
• Meets growth and productivity targets set by the business.

The successful candidate will manage all customer relationships with integrity, ensuring the commercial aims and objectives of the organisation are met. The jobholder will be required to build and maintain positive working relationships with their team colleagues, manager and their colleagues in the competency centre.

The Smart Energy Expert will have the following background:
• Higher education background (Electrical Engineering etc)
• Strong utility work experience
• In depth Knowledge of smart energy solutions
• Good team work experience and strong interpersonal skills.
• Commercial awareness